z/VSE Support

 

 

CSI International offers several support options.
In general, you should contact the distributor from whom you purchased the product.

 

If you purchased/leased TCP/IP through IBM, support is provided via PTF's and you must obtain them through IBM support channels. Contact your IBM representative for information.

 

If you deal with CSI or a CSI Business Partner directly, then you should use the information on this web site to download patches, service packs, and new releases. For personalized help in dealing with a problem, please contact your distributor for assistance.

 

CSI provides full support Monday through Friday, 9:00am through 5:00pm EST/EDT.

Toll Free: (800) 795-4914 or (740) 420-5400
Emergency service is available 24/7 from our on-call support representative.

 

 

Current Product Release Matrix

Product Fixes

Product Samples

 

 

If you need to send information to us (e.g. listing, dumps), you may do so via FTP.

Click herefor more information on this process.

For non-emergency technical support, CSI customers may submit questions via e-mail at:support@csi-international.com
or begin by submitting the problem report form below:

 

 

 

arrow Problem Report Form
 

When you submit your problem report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate developer. Please be as specific as possible when describing the problem.

  
   

For which product do you need support?

  

What Release is it?

  

 

 

Please enter a brief one line description of the problem:

(example: "Editor doesn't respond to up-arrow under image")

 

If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

  

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible problems)

  

If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

 

  

Please provide us with the following information so we can contact you:

    

Name:

    

Company Name:

    

Phone:

    

E-mail:

    
     
           
           

If there is anything you need, but are unable to find, please let us know by e-mailing:support@csi-international.com

  

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